Terms and Conditions

Terms and Conditions

Cookies

What is a cookie?

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

  • These pieces of information are used to improve services for you through, for example:recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our services so we can make them better
  • A cookie often includes a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website.

Restricting the use of cookies

 If you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit  http://www.aboutcookies.org/  which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

 

Conditions of Sale for all booking channels 

Returning your tickets 
If you are unable to use your tickets they can be exchanged for another performance of the same production or for a credit voucher valid for six months subject to/ minus any applicable administration charges. In order to take advantage of this service your original tickets are required to be received by us at least 24 hours before the performance. Any decisions after 24 hours before the performance will be at the discretion of the management and the original tickets must be received before any credit will be issued.

Refunds 
Tickets will not be refunded unless a performance is cancelled



Children 
Tickets are required for each child attending a performance. Some performances have age guidance; please call the Box Office for details.  Parents are reminded that some performances are not suitable for young children. We do not advise that children under 14 attend the theatre without a responsible adult and venue staff accept no responsibility for any unaccompanied children under 18.



Booking charges 
Booking in person at the Box Office carries no charge, a £1.75 booking fee per transaction applies to booking made online and over the telephone.

Cheques

Personal cheques are no longer accepted due to the guarantee card system no longer in use

Concessions and Discounts

We offer concessions for most performances. Only one concession or discount can be applied per ticket. Child ticket refers to under 16. Full time Students should be in possession of a valid student ID or NUS card. We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.


Schools concessions are to enable educational establishments to bring groups of pupils or students to see performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff (School Group rate seats are available for groups of 8 or more).

Delivery 
You may have your tickets posted to you for a £1.50 charge. If within 5 days of the performance, your tickets will be held care of the Box Office.




Arriving late 
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started. 




Conditions of entry 
Our staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.

The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.


The Management of The West Yorkshire Playhouse reserve the right to: 


•    refuse admission to the premises and any of its venues 

•    request any ticket holder to leave the venue, and take appropriate action to enforce this right 

•    change the advertised arrangements of any performance in the event of illness or any cause beyond our control.